Frequently Asked Questions:
Q1: Do I need to remove furniture, personal belongings, or drapes/curtains from my windows before cleaning?
A: Yes…We do ask that in preparation for our technicians that you raise all of your blinds and/or shades as well as remove breakable and valuable items from your windows and window sills. Return to Top
Q2: How is window cleaning priced?
A: Pricing for Residential Window Cleaning is determined by window type and number of windows. With a few quick questions, an estimate can be given over the phone. For large or complex jobs, a site visit may be required. Both are prompt and free of charge so contact us at (804) 231-0749 or complete the form below to have a representative contact you. *Note: Pricing for Commercial Window Cleaning will likely require a free site visit. You can set this up by contacting us at (804) 231-0749 or via e-mail . Return to Top
Q6: Do you sell window tinting as well?
A: No, window tinting is not included in the services that we offer. We feel that window tinting will shorten the life of the seal in thermal-pane (double- or triple-insulated glass) windows due to the increased heat that will be generated on the glass. Please call us for a more detailed explanation. Return to Top
Q7: I have read that some window cleaners scrape every window. Does Spotless Window Cleaning scrape every window?
A: Oh no, we certainly do NOT scrape every window! We are members of the International Window Cleaners Association (IWCA) and we stay current and educated on the issues facing the industry. We do use scrapers, a well established tool in the window cleaning profession, when paint and certain other debris is on the glass. However, many glass manufacturers produce somewhat lower quality glass that contains what is known in the industry as "fabricating debris". This is especially common in thermal-pane (double- or triple-pane) and tempered glass windows. Fabricating debris cannot be seen by the naked eye but when a scraper knocks it loose from the glass and pushes it across the surface of the glass there will be a scratch in the glass. The scratch will have a shape similar to a meteor moving across the sky. For this reason we only use a scraper when necessary. Please click here to read a great article that presents details about glass quality, fabricating debris, and scratched glass. You can also click here for additional information on scratched glass. Return to Top
Q8: How often should I have my windows cleaned?
A: We recommend two cleanings per year for ultimate damage prevention, and to ensure your windows stay shiny and streak free year round. For the most basic maintenance, you should certainly have your windows cleaned at least one time per year to prevent damage. Return to Top
Q9: What do you do about cleaning my window sills and frames?
A: At Spotless we are not simply "glass cleaners," we are window cleaners. To us, a window consists of three parts: the glass, the sill, and the frame. All of our technicians take great pride in their work and are expected to clean at least four to six inches away from the glass. Return to Top
Q10: Should I be concerned if there is rain in the forecast?
A: You do not have to worry about ruining your spotless windows due to rain showers moving through your area. Rain will NOT spot a clean window. However, we do offer a 24 Hour Rain Touch-Up Guarantee. If a rain storm has occurred within 24 hours of your window cleaning service and you call us within the next 24 hours, we will gladly come out and touch up any windows that you believe were spotted from the rain. We provide this service FREE of charge to you. This is our "Thanks" to you for choosing Spotless as your window cleaning experts. Return to Top
Q11: Will my home be damaged by the use of extremely high pressure when pressure washing?
A: No! Although we do use a commercial grade machine for pressure washing, our technicians understand that the key to a great pressure washing outcome is not actually using high "pressure" to remove dirt and debris. Instead, our technicians focus on using high volume of water to ensure the best result when washing your home. Return to Top
Q13: When is the best time of year to have my windows cleaned?
A: Whenever they start looking dirty. We clean windows year round, so whether it is the middle of summer or the middle of winter, Spotless Window Cleaning can give you a beautiful outlook. *Reminder: Even if you do not think your windows look very dirty, we suggest a basic maintenance cleaning of at least once per year to prevent damage. Return to Top
Q14: When is the best time of year to have my home pressure washed?
A: The most obvious answer is when it is dirty. But, it is mainly personal preference on your part. The biggest key is to determine if you want to set up a yearly maintenance cleaning or if you are simply sprucing your home up for some events that you may be having at your home. Most homeowners have their homes cleaned between March and October. Return to Top
Q15: Do I have to be home at the time of service?
A: YES, if you are a first time customer. We would like you to be home so that you can see how we perform our services, as well as be available for any questions that we may have. If you are a regular customer, we strongly urge you to be present, although it is not always mandatory. Return to Top
Q16: What are some of the key benefits to having Spotless Window Cleaning pressure wash my siding as well as clean my windows?
A: 1. You can have multiple services completed in 1 stop, on a single day. 2. You only have to work with 1 contractor as opposed to dealing with separate contractors for each service. 3. You can be sure that you are getting a high quality, professional job on multiple services. Return to Top
Q17: What do I need to do to prepare for Spotless Window Cleaning to pressure wash my home?
A: We ask that you make sure that all of your windows and doors are closed tightly. We will move and replace any furniture, plants, pots, etc. If you know of any windows or doors that leak please let us know so that we can use extra caution around them. Return to Top